Refund policy

Thank you for choosing Gegesflorist. We want you to be completely satisfied with every purchase. Below you'll find our clear and straightforward guidelines for returns, refunds, and exchanges.

30-Day Return Policy

All of our products are backed by a 30-day return policy from the date of delivery. To be eligible for a return, the following conditions must be met:

Eligibility Requirements

• Fresh cut flowers must be reported as damaged, defective, or incorrect within 48 hours of delivery. All other return requests must be submitted within 30 days of delivery
• All original packaging, protective wrapping, labels, tags, and included accessories must be returned in full
• A valid proof of purchase is required (order confirmation email, packing slip, or digital receipt)

Items NOT Eligible for Return

• Products that have been used or whose condition has deteriorated due to improper care after delivery
• Items returned with missing packaging, components, or accessories
• Products damaged by the customer, pets, improper storage, or environmental exposure
• Fresh cut flowers that have naturally wilted due to the passage of time or improper care after delivery
• Note: Returns submitted without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If any item arrives damaged, defective, or is not what you ordered, contact us immediately.

Qualifying Issues

• Products broken, crushed, bent, or physically damaged during shipping
• Manufacturing or quality defects (severely wilted on arrival, broken stems, missing flower heads)
• Wrong product shipped (incorrect style, color, size, or quantity)
• Missing parts or accessories

Reporting Timeframe

How to File a Claim

Email info@gegesflorist.com with:

• Your order number
• A written description of the issue
• Clear photographs of the product, the damage, and the shipping box
• A photo of the shipping label (if box was damaged in transit)

Our team will respond within 1–2 business days with a resolution, which may include a replacement, store credit, or full refund. For defective or incorrect items, we provide a prepaid return shipping label at no cost to you.

How to Request a Return

Step 1 — Contact Us Email info@gegesflorist.com with:

• Your order number
• The item(s) you wish to return
• The reason for your return
• Photos (required for damage or defect claims)

Step 2 — Await Authorization Our team will review your request and respond within 1–2 business days. If approved, you will receive:

• A return shipping label
• Detailed return instructions
• A return authorization number

Step 3 — Ship the Item Back

• Pack the item securely in its original packaging
• Ship within 7 days of receiving authorization
• Unauthorized returns will be refused and returned to sender at their expense

Step 4 — Refund Processing Once received and inspected, approved refunds are processed within 10 business days to your original payment method.

Return Shipping Address

Gegesflorist 6909 Lawndale St Houston, TX 77023 USA

Refunds

After inspecting your returned item, we will notify you via email of the refund approval or denial.

Approved Refunds

• Credited to your original payment method
• Please allow 10 business days for funds to appear in your account
• Your bank may require additional processing time

Missing Refunds

If you haven't received your refund within 10 business days:

• Check your bank or credit card statement again
• Contact your bank or card issuer
• If still unresolved, email info@gegesflorist.com and we will investigate immediately

Exchanges

Option 1 — Return & Reorder (Fastest)

• Initiate a return for the original item
• Place a new order for the preferred item
• Your refund will be processed independently once the return is received

Option 2 — Direct Exchange

• Email info@gegesflorist.com with your order number and a description of the item you'd like to exchange, and our team will coordinate the swap for you.

Eligible Exchange Reasons

• Incorrect item, color, or size shipped
• Product arrived damaged or defective
• You prefer a different style or design (subject to availability)

Contact Us

Business Hours (Central Time)

At Gegesflorist, your satisfaction is our priority. We are committed to making every return, refund, and exchange process as smooth and hassle-free as possible. If you have any questions, please don't hesitate to reach out.